terms & conditons
Last updated: 23 January 2026
Welcome to the Canyue Equestrian website (“we”, “us”, “our”). By accessing or using our website and purchasing products from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order. If you do not agree to these Terms, you should not use this website.
1. ABOUT US
This website is operated by Canyue Equestrian (Shanghai) Sporting Goods Co., Ltd.
Throughout these Terms & Conditions, “we”, “us”, and “our” refer to Canyue Equestrian.
Customer Service Email: canyuechina@outlook.com
Customer Service Phone: +86 156 8993 9250
2. USE OF THE WEBSITE
2.1 You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
2.2 We reserve the right to modify, suspend, or withdraw the website or any part of its content at any time without notice.
2.3 All content on this website, including text, images, graphics, logos, product descriptions, and layout, is owned by or licensed to Canyue Equestrian and protected by intellectual property laws. You may not copy, reproduce, distribute, or use any content without our prior written consent.
3. PRODUCT INFORMATION
3.1 We strive to ensure that all product descriptions, images, sizing, and pricing information are accurate. However, minor variations in color, texture, or detail may occur due to screen display settings, lighting conditions, or manufacturing processes.
3.2 All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without prior notice.
4. PRICING & PAYMENT
4.1 All prices are displayed in the currency shown on the website unless otherwise stated.
4.2 Prices may change at any time, but the price displayed at checkout at the time of purchase will be the price charged.
4.3 Payment must be completed in full before an order can be processed. Accepted payment methods will be displayed at checkout.
5. ORDERING & CONTRACT
5.1 After placing an order, you will receive an email acknowledging receipt of your order. This does not constitute acceptance of the order.
5.2 A binding contract is formed only once the order has been dispatched.
5.3 We reserve the right to refuse or cancel orders in the event of stock unavailability, payment authorization issues, suspected fraud, pricing errors, or incorrect product information.
5.4 If an order is cancelled, any payment received will be refunded.
6. SHIPPING & DELIVERY
6.1 Delivery times provided are estimates only and may vary due to factors beyond our control, including courier delays or customs procedures.
6.2 Risk of loss or damage passes to the customer once the order has been delivered to the shipping address provided at checkout.
7. RETURNS & REFUNDS
We aim to ensure customer satisfaction. Returns and refunds may be offered in accordance with applicable policies and legal requirements.
7.1 Returned items must generally be unused, in original condition, and accompanied by original packaging and tags, unless otherwise agreed.
7.2 Final sale or specially marked items may not be eligible for return or refund.
7.3 Refunds, where approved, will be issued to the original payment method used at checkout within a reasonable processing period.
We reserve the right to refuse returns that do not meet eligibility criteria.
8. FAULTY OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, or incorrect, please contact our customer service team within a reasonable time after delivery. Supporting details such as order information and product images may be required to assess the issue.
9. CARE & MAINTENANCE
To maintain product quality and longevity, customers should follow the care instructions provided with each product. Normal wear and tear is not considered a manufacturing defect.
10. LIMITED-EDITION & SPECIAL ITEMS
Limited-edition or special collections may be produced in restricted quantities and may not be restocked once sold out.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Canyue Equestrian shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or purchased products. Our total liability shall not exceed the purchase price of the relevant product, except where liability cannot legally be excluded.
12. INTELLECTUAL PROPERTY
All trademarks, logos, designs, images, and website content are the property of or licensed to Canyue Equestrian. Unauthorized use is strictly prohibited.
13. PRIVACY
Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms & Conditions.
14. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of China. Any disputes shall be subject to the jurisdiction of the relevant courts.
15. CONTACT US
If you have any questions regarding these Terms & Conditions, please contact us:
📧 Email: canyuechina@outlook.com
📞 Phone: +86 156 8993 9250